Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: April 28, 2026
Information We Collect
Personal Information
When you place an order or interact with our services, we may collect:
- Name and contact information (phone number, email address)
- Delivery address and location information
- Payment information (processed securely through third-party processors)
- Order history and preferences
- Special dietary requirements or instructions
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, click patterns)
- Cookies and similar tracking technologies
- Location data (with your permission)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and status updates via SMS and email
- Provide customer support and respond to inquiries
- Improve our services and user experience
- Send promotional offers and updates (with your consent)
- Comply with legal obligations and prevent fraud
- Analyze usage patterns and optimize our website performance
SMS Communications
By providing your phone number during checkout, you consent to receive SMS notifications about your order status, including:
- Order confirmation messages
- Preparation and ready-for-pickup notifications
- Important updates about your order
You can opt out of SMS communications at any time by replying "STOP" to any message. Standard message and data rates may apply.
Information Sharing
We do not sell your personal information. We may share your information with:
- Payment processors: To process transactions securely (Square, Stripe)
- Delivery partners: DoorDash and UberEats for delivery orders
- SMS service providers: Twilio for order notifications
- Analytics providers: To understand website usage (anonymized data)
- Legal authorities: When required by law or to protect our rights
Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and employee training
- Secure hosting infrastructure
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and cart contents
- Analyze website traffic and usage patterns
- Personalize your experience
- Enable certain website features
You can control cookies through your browser settings, but some features may not function properly if disabled.
Your Rights
You have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Object to certain processing activities
- Data portability (receive your data in a structured format)
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites (such as DoorDash and UberEats). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us:
DELICA SF
Ferry Building Marketplace
1 Ferry Building, Shop #45
San Francisco, CA 94111
Phone: (415) 834-0344
Email: shop@delicasf.com

